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Shipping Policy

solethreads.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

How the delivery charge is calculated for multiple units?

We currently offer FREE SHIPPING on all orders above Rs 999 placed on www.solethreads.com, We welcome orders below 999 at additional shipping fee of 50 only.

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

How long does it take for an order to arrive?

Our products are custom created once the order is placed. Orders are dispatched in 7 working days or as per the delayed delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 8447744427(11am to 7pm) or email us at orders@solethreads.com mentioning your Order ID and Customer Name. We will personally ensure that a brand new replacement is issued to you. Please make sure that the original product tag and packing is intact when you send us the product back.

For any escalations please contact solethreads.aura@gmail.com